Frequently Asked Questions

Please take a moment to check your spam or junk folder, as it may have been filtered there automatically.

Your tracking code will be sent automatically on the shipping day. For more details on our timeline, please view our shipping info here. Don't forget to check your spam folder just in case it landed there!

They are best enjoyed within 14 days or can be frozen for up to 3 months. If frozen, thaw to room temperature before serving.

They’re shortbread style cookies with no fillings.

As our cookies are artisanal and handmade, some variations in shape and appearance are to be expected. Each cookie is approximately 8cm in diameter with a weight of ±50g.

We are a delivery-only home bakery. We do not offer a self-pickup option.

Orders are delivered in a parcel box via PostNL.

If you are out, your package will be taken to the nearest PostNL pickup point.

Please track and pick up your order as soon as possible. Because our cookies are baked fresh to order and have an expiration date, returned packages must be thrown away. Therefore, we do not offer refunds or replacements for returned packages.

(If you did not receive your tracking email, please let us know right away!) 

No, all orders are shipped without prices or physical invoices.

Currently, we only sell and ship within the Netherlands. All prices and transactions are processed in Euros (€)